ABOUT CELORALUXE DEVICES

What makes CeloraLuxe different?

CeloraLuxe focuses on science-backed beauty technology designed to deliver real, visible improvements.
We carefully select technologies like EMS, microcurrent, and precision light to help lift, firm, and contour the face — without invasive treatments or unrealistic claims.

Are your devices safe to use?

Yes. Our devices use gentle, controlled stimulation designed for at-home skincare.
They are built for everyday users and are generally well-tolerated.

Does using the device hurt?

No — the treatment should never be painful.
Most customers feel a light pulsing or tingling sensation that is comfortable and easy to adjust.

How often should I use the device?

Most customers use their device 3–5 times per week, 5–10 minutes per session.
Consistency matters more than intensity.

When will I see results?

Most women begin noticing early improvements in 4–8 weeks of consistent use.
Results are gradual and build over time — this is normal for EMS and microcurrent technology.

What skincare should I use with the device?

For the smoothest experience, use a water-based gel or hydrating serum.
Avoid heavy oils, as they may reduce conductivity.

SHIPPING & DELIVERY

Do you offer free shipping?

Yes — every order includes free shipping, with no extra fees at checkout.

How long does delivery take?

Typical delivery time is 5–10 business days, depending on location.
You will receive full tracking updates once your order is processed.

How do I track my order?

A tracking link is emailed to you once your order ships.
You can also use our Track My Order page at any time.

ORDERS & PAYMENTS

What payment methods do you accept?

We accept all major secure payment methods, it will become apparent on the product page and checkout.

Can I change or cancel my order?

If your order has not yet shipped, we may be able to update your address or order details.
Contact us within 12 hours for the best chance

60-DAY RESULTS GUARANTEE & RETURNS

Do you offer a money-back guarantee?

Yes — every CeloraLuxe device is protected by our 60-Day Results Guarantee.

If you do not achieve visible improvements after completing the recommended routine, send us an email.

How do I qualify for the 60-Day Results Guarantee?

To keep the process simple and fair, all you need to do is:

Use the device consistently for the full 60 days

Take a clear Day-1 photo before starting

Take a clear Day-60 photo in the same lighting

Return the device in pristine condition with all original accessories and packaging

If no visible improvement is present, we will honour your refund.

Do you offer a warranty?

All CeloraLuxe devices are covered under standard consumer protection rights.
If your device arrives damaged or faulty, contact us and we will assist you.

How do I return an item?

If eligible under our policy, our support team will guide you through the steps.
The device must be returned in its original condition with all accessories.

DEVICE USAGE & SAFETY

Can I use the device with other skincare devices?

Yes — EMS and microcurrent pair well with hydrating skincare and LED light therapy.
Avoid combining with harsh exfoliants or treatments on the same day.

Can I use the device while pregnant?

We recommend consulting your doctor.
EMS and microcurrent devices are generally not advised during pregnancy as a precaution.

Is the device suitable for my age?

Our customers are typically 25–75+ and looking for improved tone, firmness, and facial definition.

SUPPORT

How do I contact CeloraLuxe?

📧 info@celoraluxe.com
We aim to reply within 24–48 hours.

Didn’t find your question?

Our team is here to help — contact us anytime.